Fisher & Paykel SmartLoad Dryer Code 20: door actuator stalled

What Code 20 means

On Fisher & Paykel SmartLoad and AeroSmart dryers such as the DEGX1, DGGX1, DE27CW1 and DG27CW1, Code 20 means the door actuator stalled. The actuator is the motorized part that works the door mechanism, and it has stopped partway instead of finishing its movement. Owners see Code 20 and a door that may be stuck, or a dryer that will not begin a cycle.

Common causes of Code 20

Door actuator jammed or stuck
Door mechanism blocked
Actuator wiring loose
Actuator that has failed

✓ One safe check you can try

1. Open the door and check nothing is caught in the opening or hinge area. 2. Close the door gently without slamming it. 3. Unplug the dryer for one minute and plug it in again. 4. Try a short cycle. If Code 20 returns, call us.

! Why to stop there

Forcing a jammed door can damage the mechanism.
The actuator sits inside the front of the cabinet.
Nothing is started until you approve the written price, and the finished work carries 30 days of warranty.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

→Same appliance

Other Dryer codes

Code 15Fisher & Paykel AeroSmart Dryer Code 15: unstable reading from sensor module Code 16Fisher & Paykel SmartLoad Dryer Code 16: airflow restriction Code 21Fisher & Paykel SmartLoad Dryer Code 21: Door Actuator Needs Too Much Voltage Code 22Fisher & Paykel SmartLoad Dryer Code 22: Door Actuator Open Circuit Code 1Fisher & Paykel SmartLoad Dryer Code 1: sensor and motor control not talking Code 23Fisher & Paykel SmartLoad Dryer Code 23: Door Actuator Stopped by Low Line Voltage Code 2Fisher & Paykel SmartLoad Dryer Code 2: drum gap not found Code 24Fisher & Paykel SmartLoad Dryer Code 24: Door Actuator Slow to Move

Code 20Code 20 questions

What is the door actuator?

It is a small motorized part that operates the door mechanism. A stall means it started moving and could not finish, either from a jam or because the actuator itself is failing.

Is Code 20 related to Code 10?

It can be. Code 10 is a low 24 volt actuator supply. If the actuator is not getting enough power it can stall, so we check the supply during the same visit.

Can I force the door open?

Please do not. If clothes are trapped, call us. We free the mechanism safely, quote in writing, and back the repair with our 30-day workmanship warranty.