Fisher & Paykel AquaSmart Code 250: Smart Pump lost sync

What 250 means

On Fisher & Paykel AquaSmart top-load washers, code 250 means the Smart Pump has lost sync. The pump runs in step with the control, and the washer has detected that the two are no longer in agreement. The owner sees the cycle stop with 250 on the display, often during a fill, drain or top-up step.

Common causes of 250

Pump motor out of step with the control
Pump partially jammed so it cannot hold its speed
Loose pump wiring or connector
Control board pump drive not working

✓ One safe check you can try

1. Unplug the washer and wait a few minutes. 2. Check the drain hose for kinks. 3. Look for small items in the basket or around the tub edge. 4. Plug the washer in and run one drain-and-spin. 5. If 250 returns, stop and book a visit.

! Why to stop there

Loss of sync can come from the pump or the control that drives it
A pump that keeps losing sync can overheat or wear out
We test before replacing anything and give a written price first

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

→Same appliance

Other Washer codes

KEY LOCFisher & Paykel WH2424 Front-Load Message "KEY LOC": control panel is locked no tAPFisher & Paykel WH2424 Front-Load Message "no tAP": water not reaching the washer out OF bALFisher & Paykel WH2424 Front-Load Message "out OF bAL": load needs rebalancing Sud LOCFisher & Paykel WH2424 Front-Load Message "Sud LOC": too many suds, washer paused 238Fisher & Paykel AquaSmart/EcoSmart and SmartDrive Ph6 Code 238: lid lock open circuit door OPEnFisher & Paykel WH2424 Front-Load Message "door OPEn": close the door to start 239Fisher & Paykel AquaSmart/EcoSmart and SmartDrive Ph6 Code 239: lid lock not responding Err + numberFisher & Paykel WH2424 Front-Load Display "Err" With a Number: washer stopped with an error code

250250 questions

What does losing sync mean?

The washer sends signals to run the pump at a certain pace. If the pump falls out of step with those signals, the control cannot trust it and shuts the step down with 250.

Does 250 mean the pump is dead?

Not always. A partial jam or a loose connection can cause the same reading. That is why we check how the pump behaves before ordering a new one.

Can it drain by hand?

You can bail water out with a cup while the washer is unplugged, which is useful before moving the machine. It does not fix the code.