Fisher & Paykel EcoSmart Code 37: pump blocked, no water level change

What 37 means

Code 37 on Fisher & Paykel AquaSmart and EcoSmart top-load washers such as the WA37T26EW and WA42T26GW, and on SmartDrive models like the GWL11, is the pump blocked error: the water level did not change while the washer tried to pump out. The cycle stops with 37 on the display and the tub is left holding water, which usually means a blocked pump, a pinched hose or a stalled drain.

Common causes of 37

Drain hose kinked or the household standpipe clogged
Pump blocked by a coin, button or lint
Pump motor not turning
Pressure sensor not reporting the level change

✓ One safe check you can try

1. Unplug the washer. 2. Pull the washer forward carefully and check that the drain hose is not crushed or kinked. 3. Make sure the hose is not pushed too far into the standpipe. 4. Bail the water out with a cup if you must move the washer. 5. Plug in and run a drain-and-spin.

! Why to stop there

A blockage can sit in the pump housing, out of reach without service access
Repeated restarts can overheat a pump that is trying to push against a block
We give a written price before work and warrant the repair for 30 days

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Other Washer codes

KEY LOCFisher & Paykel WH2424 Front-Load Message "KEY LOC": control panel is locked no tAPFisher & Paykel WH2424 Front-Load Message "no tAP": water not reaching the washer out OF bALFisher & Paykel WH2424 Front-Load Message "out OF bAL": load needs rebalancing Sud LOCFisher & Paykel WH2424 Front-Load Message "Sud LOC": too many suds, washer paused 234Fisher & Paykel Top-Load Washer Code 234: Lid lock open circuit 252Fisher & Paykel EcoSmart Code 252: motor bridge test failed 235Fisher & Paykel Top-Load Washer Code 235: Lid lock short circuit 253Fisher & Paykel AquaSmart Top-Load Code 253: SmartPump drawing high current

3737 questions

What is the first thing to check for 37?

Look at the drain hose and the standpipe. A kink or a clogged standpipe is a common reason the level does not drop, and fixing it costs nothing.

Does 37 mean the pump has failed?

Not necessarily. It says the level did not change when the pump ran. A block anywhere in the drain path produces the same result, so we check the path before the pump.

Is it safe to leave the water in the tub?

For a short while, yes, but do not leave it overnight. Bail it out with the washer unplugged to avoid mildew and to protect the floor if you move the washer.