Fisher & Paykel AquaSmart Top-Load Washer Code 24: Dispenser must be set

What 24 means

On Fisher & Paykel AquaSmart top-load washers, code 24 tells you the dispenser must be set. The washer is waiting for the dispenser to be put in the right position before it carries on. It is a prompt rather than a breakdown, and the number remains on the display until the dispenser is set correctly.

Common causes of 24

Dispenser not set to the required position
Dispenser drawer or insert not seated fully
Selector moved out of position

✓ One safe check you can try

1. Pause the washer and open the lid. 2. Look at the dispenser and make sure its drawer or insert is fully seated and the selector is in its proper position. 3. Close the lid and press start again. 4. If code 24 stays after the dispenser is clearly set, turn the washer off for a minute and retry; if it still shows, call us.

! Why to stop there

This is normally a setting you can correct without tools
If it persists after the dispenser is seated, a sensor or control needs a look
We do not recommend forcing parts of the dispenser

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Other Washer codes

Sud LOCFisher & Paykel WH2424 Front-Load Message "Sud LOC": too many suds, washer paused KEY LOCFisher & Paykel WH2424 Front-Load Message "KEY LOC": control panel is locked no tAPFisher & Paykel WH2424 Front-Load Message "no tAP": water not reaching the washer out OF bALFisher & Paykel WH2424 Front-Load Message "out OF bAL": load needs rebalancing 245Fisher & Paykel AquaSmart Code 245: Smart Pump stalled 246Fisher & Paykel AquaSmart Code 246: wash boost valve error 247Fisher & Paykel AquaSmart Code 247: Smart Pump flapper error 248Fisher & Paykel AquaSmart Code 248: Smart Pump top-up error

2424 questions

What does code 24 ask me to do?

Set the dispenser. The washer wants the dispenser in position before the cycle continues, so check that it is seated and set properly.

Does this mean something is broken?

Usually not. It is an instruction. Only if it remains after the dispenser is seated do we look at the control side.

When should I call?

If code 24 stays with the dispenser correctly set. We quote in writing before work and give a 30-day workmanship warranty.