Fisher & Paykel SmartDrive Code 13: Phase 1 pump on when it should be off

What 13 (SmartDrive) means

On Fisher & Paykel SmartDrive top-load washers in Phase 1, code 13 means the display module detected that the drain pump is on when it should be off. The control watches the pump circuit, and finding it energized at the wrong moment ends the cycle. The washer stops and the number appears on the display. This applies only to the earliest SmartDrive generation.

Common causes of 13 (SmartDrive)

Pump circuit energized when the control expects it off
Pump drive circuit on the control stuck on
Wiring or connector problem on the pump circuit

✓ One safe check you can try

1. Stop the washer and unplug it for a full minute. 2. Check that the drain hose is routed correctly and is not siphoning. 3. Plug in and run a short drain to see whether the pump behaves normally. 4. If code 13 returns, leave the washer unplugged and book a visit; the pump circuit is inside the cabinet.

! Why to stop there

A pump that runs at the wrong time points to the drive circuit or wiring, which need testing
Water may be pumped out unexpectedly, so the cycle cannot finish properly
The work is inside a unit with line voltage

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

→Same appliance

Other Washer codes

KEY LOCFisher & Paykel WH2424 Front-Load Message "KEY LOC": control panel is locked no tAPFisher & Paykel WH2424 Front-Load Message "no tAP": water not reaching the washer out OF bALFisher & Paykel WH2424 Front-Load Message "out OF bAL": load needs rebalancing Sud LOCFisher & Paykel WH2424 Front-Load Message "Sud LOC": too many suds, washer paused 240Fisher & Paykel Top-Load Washer Code 240: Hall sensor out of order Err + numberFisher & Paykel WH2424 Front-Load Display "Err" With a Number: washer stopped with an error code 241Fisher & Paykel EcoSmart Code 241: display function time-out 242Fisher & Paykel SmartDrive Phase 6 Code 242: out-of-Balance warning

13 (SmartDrive)13 (SmartDrive) questions

What does code 13 mean?

On a Phase 1 SmartDrive washer, the display module found the pump powered when it should be off. The control then stops, because it cannot trust the pump circuit.

Is this the same as a drain blockage?

No. A blockage keeps water in; this code reports the pump running at the wrong time. Still, check the drain hose position because siphoning can confuse a cycle.

Are parts available for older SmartDrive washers?

Availability varies by unit, so we check the specific machine first. We quote in writing before work and give a 30-day workmanship warranty.