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Error code · Refrigerator

Fisher & Paykel ActiveSmart Refrigerator Code 24: Ice Tray Sensor Cold

On Fisher & Paykel ActiveSmart Ice & Water refrigerators such as the E522BRXFDU and E522BLXFDU, Code 24 means the ice tray (IM) sensor reads above 45K ohms, shown as sensor cold. The sensor is open or…

Medium · inspection needed
Code
Code 24
Appliance
Refrigerator
Brand
Fisher & Paykel
Warranty
30-day workmanship

What Code 24 means

On Fisher & Paykel ActiveSmart Ice & Water refrigerators such as the E522BRXFDU and E522BLXFDU, Code 24 means the ice tray (IM) sensor reads above 45K ohms, shown as sensor cold. The sensor is open or disconnected. The ice maker cannot tell when the tray is frozen, so ice production may stall. The LCD shows the code. Ice production may stop completely.

Common causes of Code 24

  • Ice tray sensor unplugged or broken
  • Damaged ice maker wiring
  • Loose connector at the ice maker
✓ One safe check you can try

1. Unplug the refrigerator for five minutes and restart. 2. Empty the ice bin and clear any jam. 3. Check the water supply valve is open. 4. If Code 24 returns, call us. Avoid forcing the ejector arm. Also note whether the water dispenser still works, since the ice maker has parts of its own.

! Why to stop there
  • The sensor is built into the ice maker assembly.
  • A bad reading can stop ice entirely or cause overfilling.
  • We test the sensor and ice maker, with a written quote.
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
→Same appliance

Other Refrigerator codes

Code 24Code 24 questions
What does the IM sensor do?

It reads the ice tray's temperature so the ice maker knows when ice is ready to harvest. It sits in the ice maker tray. The ice maker head holds it, so the whole head may be replaced.

Will I get any ice?

Probably not until it is repaired, because the maker cannot confirm the tray state. Ice may stop, but water from the dispenser normally keeps working. That is normal.

What fixes it?

Replacing the sensor or ice maker module. The price comes first in writing, and we give a 30-day workmanship warranty. We check the whole assembly and confirm the price in writing.

Book a visit

Still seeing Code 24?

A technician diagnoses it on site and gives you the price in writing before any work starts.

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