On original E-series ActiveSmart refrigerators such as the E522BRXU, Code 13 means the low ambient heater draws less current than expected. The heater or its wiring is open, or the heater itself is bad. That heater…
On original E-series ActiveSmart refrigerators such as the E522BRXU, Code 13 means the low ambient heater draws less current than expected. The heater or its wiring is open, or the heater itself is bad. That heater helps keep door areas from sweating, so you may see condensation near the seals. The code shows on the LCD or as a beep pattern. It rarely affects the temperatures inside.
1. Unplug the unit for five minutes and restart it. 2. Wipe condensation from door seals and the frame so mold does not form. 3. Check the room is not very humid. 4. If Code 13 stays, call us at a convenient time.
It warms the cabinet frame near the doors to prevent condensation. When it is open, moisture may collect around the seals. The heater is small and quiet.
Not directly. Cooling usually continues, so this is mainly a comfort and moisture issue. It is mostly a comfort and moisture issue and seldom affects the temperatures inside the cabinet at all.
We test the heater and its wiring and replace the open part. You get the price in writing first, with a 30-day workmanship warranty. Parts are ordered after you approve the written price in advance.
A technician diagnoses it on site and gives you the price in writing before any work starts.
