Fisher & Paykel SmartLoad Dryer Code 28: Data Retrieval Error

What Code 28 means

On Fisher & Paykel SmartLoad dryers such as the DEGX1 and DGGX1, Code 28 is a data retrieval error. The motor control could not read back the stored information it needs to run. The recommended first step is to switch the mains off for ten seconds and restart. The display shows the code, and the dryer may not start until the control reads its data correctly.

Common causes of Code 28

A momentary glitch while the control reads its stored data
A power interruption or surge during start-up
A motor control module that can no longer retrieve its data
A loose connection between the control and motor control

✓ One safe check you can try

1. Switch the dryer off at its breaker, wait a full ten seconds or more, then switch it back on. 2. Start a short, empty or lightly loaded cycle. 3. If the code clears and stays away, no further action is needed. 4. If Code 28 returns, keep the breaker off and call us. Please do not open the cabinet or touch any wiring.

! Why to stop there

When a power reset does not clear it, the motor control may need replacement, which is a job for a technician.
The motor control sits behind panels that carry mains voltage.
We check the supply and connections first so you are not sold a new control you do not need.
Our price is written before work starts, and we warranty repairs for 30 days.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Code 28Code 28 questions

Does turning the breaker off for ten seconds really help?

Yes, it is the first step for this code. A brief power-down lets the motor control restart and read its data again, which clears a one-time glitch.

What if it keeps coming back after a reset?

Repeated returns suggest the motor control cannot hold or read its data reliably. At that point it usually needs replacing, and we confirm that before quoting.

Will I lose my saved settings?

You may need to reselect a cycle after the reset, which is normal. The code itself is about internal data, not your preferences, and repair does not affect how you use the dryer.