Fisher & Paykel SmartLoad Dryer Code 23: Door Actuator Stopped by Low Line Voltage

What Code 23 means

On Fisher & Paykel SmartLoad dryers such as the DEGX1 and DGGX1, Code 23 means the door actuator's movement was interrupted, and the dryer links this to low mains voltage. The sensor module watches the supply and flags the stop. The display shows the code, and the dryer may stop partway through closing or locking the door. The dryer may also click or pause as it tries.

Common causes of Code 23

Low voltage at the dryer outlet or on its circuit
A loose connection at the outlet, plug or breaker
A sensor module that misreads the supply
A door actuator that stalls when voltage sags

✓ One safe check you can try

1. Note whether other large appliances or lights dim when the dryer starts. 2. Turn the dryer off at its breaker for about a minute, then switch it back on. 3. Check that the plug is fully seated and not warm to the touch. 4. Run a short cycle with nothing else heavy running. 5. If the code returns, call us and do not keep restarting the dryer.

! Why to stop there

Low voltage can come from the house wiring, the breaker or the dryer, and sorting out which takes a meter.
A warm plug or outlet points to an electrical hazard that should be looked at promptly.
Swapping the sensor module without measuring the supply may fix nothing.
We give a written price first, and any repair is covered by our 30-day workmanship warranty.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Code 23Code 23 questions

Why would low voltage stop a door actuator?

The actuator is a small motor that needs steady power to move the door. When the supply sags, it can stall partway, and the dryer reports Code 23 instead of carrying on.

Is this a utility problem or a dryer problem?

It can be either. We measure the voltage at the dryer and compare it with what the sensor module reports before deciding which side needs work.

Can I use an extension cord to reach the outlet?

No. Dryers draw a heavy current, and a cord adds resistance and heat. A dedicated, properly sized circuit is the safe way to supply this dryer.