Fisher & Paykel SmartDrive Code 25: LCD initialization error

What 25 (SmartDrive) means

On Fisher & Paykel SmartDrive top-load washers with the Phase 5 Intuitive Display, code 25 reports an LCD initialization error. The Intuitive Display Module has detected a problem with the liquid crystal display during start-up. The owner may see missing segments, a garbled screen or a blank panel, and the washer may refuse to start a cycle.

Common causes of 25 (SmartDrive)

Liquid crystal display not starting up correctly
Display ribbon or connector loose
Display module failing

✓ One safe check you can try

1. Unplug the washer for five minutes, then plug it back in. 2. Watch the display at power-up and note which part looks wrong. 3. Avoid pressing the buttons hard or spraying cleaner on the panel. 4. If the screen is still wrong after two restarts, stop and call us.

! Why to stop there

The screen is part of the display module and usually cannot be fixed in place
Cleaning sprays and pressing buttons can make a weak display worse
We quote the replacement in writing first and cover the work for 30 days

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

→Same appliance

Other Washer codes

KEY LOCFisher & Paykel WH2424 Front-Load Message "KEY LOC": control panel is locked no tAPFisher & Paykel WH2424 Front-Load Message "no tAP": water not reaching the washer out OF bALFisher & Paykel WH2424 Front-Load Message "out OF bAL": load needs rebalancing Sud LOCFisher & Paykel WH2424 Front-Load Message "Sud LOC": too many suds, washer paused 241Fisher & Paykel EcoSmart Code 241: display function time-out 242Fisher & Paykel SmartDrive Phase 6 Code 242: out-of-Balance warning 243Fisher & Paykel EcoSmart Code 243: motor stepper test failed 245Fisher & Paykel AquaSmart Code 245: Smart Pump stalled

25 (SmartDrive)25 (SmartDrive) questions

Is 25 only a screen problem?

The code names the liquid crystal display, so the washer's mechanical parts are not what it is flagging. Because the display carries the buttons and cycle choices, though, a bad display can still prevent a cycle.

Why does it only show at power-up?

The LCD is set up when the washer is switched on, which is when the check runs. If the check fails, the washer reports it right away.

Can I run cycles without seeing the display?

Not reliably. You cannot confirm the settings, so a cycle could run on the wrong choices. It is better to have the display checked first.