Fisher & Paykel SmartDrive Code 15: Phase 1 display module pump circuit voltage

What 15 (SmartDrive) means

On Fisher & Paykel SmartDrive top-load washers in Phase 1, code 15 reports a display module problem. The display module has read an incorrect voltage on the pump circuit, so it cannot confirm that the drain pump is being driven properly. The washer stops and shows the number. It sits alongside codes 13 and 14, which cover the pump being on or off at the wrong time.

Common causes of 15 (SmartDrive)

Incorrect voltage read on the pump circuit
Display module measurement circuit failing
Pump wiring or connector with poor contact

✓ One safe check you can try

1. Turn the washer off and unplug it for a minute. 2. Check the drain hose for kinks and confirm it is seated in the standpipe. 3. Plug in and run a short drain. 4. If code 15 repeats, leave the washer unplugged and call. The pump circuit and display module need meter testing inside the cabinet.

! Why to stop there

The wrong voltage could come from the pump circuit or from the display module reading it
Testing requires access behind panels
Guessing at parts is expensive on an older machine

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

→Same appliance

Other Washer codes

KEY LOCFisher & Paykel WH2424 Front-Load Message "KEY LOC": control panel is locked no tAPFisher & Paykel WH2424 Front-Load Message "no tAP": water not reaching the washer out OF bALFisher & Paykel WH2424 Front-Load Message "out OF bAL": load needs rebalancing Sud LOCFisher & Paykel WH2424 Front-Load Message "Sud LOC": too many suds, washer paused 233Fisher & Paykel Top-Load Washer Code 233: EEPROM read error from the motor control module 250Fisher & Paykel AquaSmart Code 250: Smart Pump lost sync 234Fisher & Paykel Top-Load Washer Code 234: Lid lock open circuit 252Fisher & Paykel EcoSmart Code 252: motor bridge test failed

15 (SmartDrive)15 (SmartDrive) questions

What does code 15 report?

The display module measured an incorrect voltage on the pump circuit. It cannot be sure the pump is being driven correctly, so it stops the cycle.

Is the pump itself bad?

Not necessarily. The pump, its wiring, or the display module's measurement could be the cause, and we test to tell which.

How soon can this be sorted?

Usually in a single visit once we confirm the cause. We quote in writing and cover the work with a 30-day workmanship warranty.