Fisher & Paykel SmartLoad Dryer Code 24: Door Actuator Slow to Move

What Code 24 means

Code 24 on Fisher & Paykel SmartLoad and AeroSmart dryers like the DEGX1, DGGX1, DE27CW1 and DG27CW1 means the door actuator movement took too long. The dryer gave the actuator a set time to open, close or lock the door, and the move was not finished in that time. The display shows the code and the cycle is held back.

Common causes of Code 24

Door or lid hardware that is stiff, dirty or binding
A worn or weak door actuator
Clothing or lint caught along the door path
A wiring or connector problem slowing the actuator

✓ One safe check you can try

1. Unplug the dryer or switch off its breaker for a minute. 2. Take everything out of the drum and check that no fabric is pinched at the door opening. 3. Open and close the door slowly by hand and note any tight spots. 4. Clean lint from the door edge. 5. Power the dryer back up and try again. A repeat of Code 24 means the mechanism needs a technician.

! Why to stop there

A slow actuator can be a weak motor, a binding hinge or a loose connector, and only a hands-on check separates them.
Forcing the door against a struggling actuator can strip its drive.
We confirm the cause before ordering anything so you pay only for the right repair.
Pricing is given in writing first, with a 30-day workmanship warranty after.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

→Same appliance

Other Dryer codes

Code 7Fisher & Paykel SmartLoad Dryer Code 7: Motor Current Too High Code 8Fisher & Paykel SmartLoad Dryer Code 8: Exhaust Temperature Too High Code 9Fisher & Paykel SmartLoad Dryer Code 9: Exhaust Temperature Too Low Code 10Fisher & Paykel SmartLoad Dryer Code 10: low 24 volt actuator supply Code 11Fisher & Paykel SmartLoad Dryer Code 11: lid lock open circuit Code 12Fisher & Paykel SmartLoad Dryer Code 12: lid lock switching failure Code 14Fisher & Paykel SmartLoad Dryer Code 14: unstable sensor module reading Code 15Fisher & Paykel AeroSmart Dryer Code 15: unstable reading from sensor module

Code 24Code 24 questions

How is Code 24 different from Code 22?

Code 22 says the actuator circuit is open, so it never responds. Code 24 says it did respond but moved too slowly to finish within the allowed time.

Should I lubricate the door hinge?

We would not spray anything near the mechanism. Lubricant attracts lint and can make the drag worse. Wiping the edge clean is safe; anything beyond that is best left to us.

Can the dryer still be used?

With this code showing, the cycle usually will not run. Try a power reset once, and if it returns right away, call us rather than forcing the door.