Fisher & Paykel SmartDrive Code 14: Phase 1 pump connection error

What 14 (SmartDrive) means

On Fisher & Paykel SmartDrive top-load washers in Phase 1, code 14 is a pump connection message. The display module detected that the drain pump is not on when it should be, so the circuit cannot be driving it. The washer cannot empty its water, and the cycle stops with the number on the display. This pairs with code 13, which reports the opposite condition.

Common causes of 14 (SmartDrive)

Drain pump not energized when the control calls for it
Pump connector or wiring open
Pump drive circuit on the control not switching on

✓ One safe check you can try

1. Turn the washer off and unplug it for one minute. 2. Check the drain hose for kinks and make sure it is seated correctly in the standpipe. 3. Plug in and run a drain cycle. 4. If code 14 appears and water stays in the drum, stop and call us. Do not tip the machine to empty it.

! Why to stop there

A pump that never gets power points to wiring or the drive circuit, which need meter testing
Water left in the drum makes any inspection messy and unsafe
Cabinet work should be done with the washer unplugged

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Other Washer codes

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14 (SmartDrive)14 (SmartDrive) questions

What does code 14 mean?

The display module expected the pump to be running and it was not. On a Phase 1 SmartDrive washer, that is reported as a pump connection error.

How is it different from code 13?

Code 13 reports the pump on when it should be off. Code 14 is the reverse: the pump is off when it should be on.

What if there is water inside?

Leave the washer unplugged and call us. We drain it safely, find the cause, and quote the price in writing before repairing.