Fisher & Paykel Radiant Cooktop Code Er31: shown before software configuration

What Er31 means

On Fisher & Paykel CE244DTB1, CE304DTB1 and CE365DTB1 touch-control radiant cooktops, Er31 may display when the cooktop is first powered on, before its software configuration has been set. It is treated as normal while a technician enters service mode, and it is not a sign of damage. Owners may see it after a new power-up or a service visit, and the first step is a ten second power cycle.

Common causes of Er31

First power-up before the software configuration is entered
Service mode entry during installation or repair
A control that was just replaced and has not been configured

✓ One safe check you can try

1. Turn all elements off. 2. Switch the cooktop off at its breaker and wait ten seconds. 3. Restore power and watch the display. 4. If Er31 stays on a cooktop that has worked before, or it returns every time, call us so we can check the configuration.

! Why to stop there

Configuration is entered through a service menu that owners should not change.
A wrong setting could affect how the elements are controlled.
Nothing is started until you approve the written price, and the finished work carries 30 days of warranty.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Other Cooktop codes

E5Fisher & Paykel Induction Cooktop Code E5: filter board needs replacing E6Fisher & Paykel Induction Cooktop Code E6: power unit replacement E7Fisher & Paykel Induction Cooktop Code E7: unknown error in the cook zone E9Fisher & Paykel Induction Cooktop Code E9: temperature sensor replacement Er47Fisher & Paykel Radiant Cooktop Code Er47: appears at first power-up

Er31Er31 questions

Is Er31 a sign that my cooktop is broken?

Not necessarily. The code may show when the cooktop is first powered on before its software is configured, and it is considered normal while a technician enters service mode.

What should I try first?

Cut power for about ten seconds at the breaker, restore it and look again. That brief power cycle is the first step for this code, and it also lets us re-enter the service menu if needed.

When should I call you about Er31?

Call if the code stays on after the power cycle or comes back during normal cooking. We check the cooktop configuration, quote a written price, and stand behind the work for thirty days.